Privacy Policy

Klik IT understands that your privacy is important to you and that you care about how your personal data is used. We respect and value privacy and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

 

  1. Information About Klik IT
    Klik IT Ltd is a limited company registered in England under company number 3669017 at 29-31 Castle Street, High Wycombe, Buckinghamshire, HP13 6RU.
    Our trading, office and postal address is Klik IT Ltd, Atlantic House, Imperial Way, Reading, RG2 0TD.
  2. This Policy
    This privacy policy explains what type of personal data we collect from individuals in relation to the supply of our products and services to our customers, how it is used, how long it is kept and how it is stored. It also explains your rights under the law relating to your personal data that we hold.
  3. Personal Data
    Personal data is defined by the General Data Protection Regulation (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
    Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
    The personal data that we use is set out in section 5, below.
  4. Your Rights
    Under the GDPR, you have the following rights, which we will always work to uphold:
    1. The right to be informed about our collection and use of your personal data. This privacy policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in section 12.
    2. The right to access the personal data we hold about you. Section 11 explains how to do this.
    3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
    4. The right to be forgotten, which means the right to ask us to delete or otherwise dispose of any of your personal data that we have.
    5. The right to restrict or prevent the processing of your personal data.
    6. The right to object to us using your personal data for specific purposes.
    7. The right to data portability. This means that, where applicable, you can ask us for a copy of your personal data held by us to use with another service or business.
    8. Rights relating to automated decision-making and profiling. Klik IT does not use your personal data in this way.

    For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in section 12.
    If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the United Kingdom’s Information Commissioner’s Office.
  5. What We Collect
    We may collect some or all of the following personal data:
    • Name
    • Gender
    • Job title
    • Business Name
    • Business Address
    • Email address
    • Telephone numbers
    • Messaging ID’s (such as Skype)
    • Social Media ID’s (such as LinkedIn)
  6. Use of Personal Data
    Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one or more of the following purposes:
    Providing and managing your account with us
    Supplying our products and services to you
    Communicating with you
    Supplying you with information that you have opted-in to receive (you may unsubscribe or opt-out at any time)
    With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by various methods with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
  7. Use of Mailing Lists
    Where it is permitted and your information is added to a mailing list, we may store this data on our customer relationship management system, Insightly. We use this system to keep track of our customers, ensure the relevant content is being sent to you and that your data is up to date to the best of our ability. You can find Insightly’s privacy policy here.
    We also use Campaign Monitor, a third party provider to send email campaigns. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our mail outs. You can find Campaign Monitor’s privacy policy here.
  8. Retention of Personal Data
    We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
  9. Storage and Transfer of Personal Data
    We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein), such as the United States. These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.
  10. Sharing Personal Data
    We may sometimes contract with third parties to supply services to us that requires us to share some or all of your personal data that we hold. We will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
    We will not share any of your personal data with any other third parties for any other purposes, except when we are legally required to do so in order to comply with legal obligations, a court order, on the instructions of a government authority or as part of legal proceedings.
  11. Accessing Personal Data
    Under the Data Protection Act, you have rights as outlined in section 4. You can request to obtain a copy of the personal data we hold on you. This is known as a “subject access request”.
    All subject access requests should be made in writing and sent to the email or postal addresses shown in section 12. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
    We will respond to your subject access request within 30 days of receiving it.
  12. Contacting Us
    To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
    Email address: privacy@klik-it.com
    Telephone number: +44 (0) 333 305 5221
    Postal Address: Klik IT Ltd, Atlantic House, Imperial Way, Reading, RG2 0TD
  13. Changes to this Privacy Policy
    We may change this privacy policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. A copy of the latest version of this policy is available on our website.
  14. Cookie Policy
    You can find a copy of our cookie policy here.